Terms & Conditions

Welcome to the Neos Online Mall website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, a company incorporated in Malaysia under registration number 002343913-W.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


Please note that all items is delivery from oversea. It may take estimate 7 days to 15 days working days, NOT included weekend and PUBLIC HOLIDAY.

Whilst we try and ensure that all details, descriptions, images, designs & prices found in our website are correctly displayed, errors may occurs. In the event we discovered any error in the price or detail of any goods which you have ordered, we will inform you as soon as possible by giving you an option to reconfirm your order at correct price or detail, or we may cancel it without prior notice. If the order is cancelled due to errors, any paid amount will be fully refunded to your user account. We are under no obligation to fulfil your order if the order the price or detail displayed in our website is incorrect even after we’ve acknowledged your order in a form of SMS, Email or Order Details found in your account.


You can make payment through our payment gateway partner, Paypal , or other form of payment methods found in our website. Please submit payment notification if you choose to make payment via online transfer, cash deposit, cheque deposit or ATM transfer without using the payment gateway to avoid order delay.

The Website may contain typographical or other form of errors. We reserve the right to correct any errors without prior notice.

Some item has a warranty, please refer the product description to find out the manufacturer warranty period.

Please note that  No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Neos Online Mall.

Damage & Lost

Neos Online Mall reserve the right of the item is damaged. Kindly send us a proof of the damage via contact@www.neos-mall.com for investigation. Please note that our decision is final.

Neos Online Mall understanding the loss of item. Kindly send us the order details and tracking number via contact@www.neos-mall.com.


All of our cd keys are genuine, licensed cd keys from authorized manufacturers.  Each one is unique and unused.


Game Key Order

All game keys are delivery is free as our items are digital and we deliver them by email.

Shipping for physical games is free within Malaysia region (Including Sabah and Sarawak). All games are from overseas and arrival within 7 days to 14 days. Please see the description of the particular product you are buying for more information about the shipping cost.



If you wish to cancel your PayPal order before your order has been sent (Usually we take 24 hours for processing order), please contact us click here within 30 minutes and we will refund you in full without delay (Does not apply to pre-orders). All Games over 30 minutes after payment are considered as confirm and can’t be refunded.

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